Memorandum
To: Administrators, Teachers, Students and Families
From: Terry Hall, ADM, Education Operations & Superintendent of Schools
Re: Credit Monitoring and Identity Protection Services Available for Individuals Affected by PowerSchool Cybersecurity Incident
Date: February 4, 2025
This memo is to let you know credit monitoring and identity protection services are now activated and available on behalf of PowerSchool for students and educators whose information was involved in the recent cybersecurity incident.
PowerSchool has engaged Experian and TransUnion, trusted credit reporting agencies, to provide complimentary identity protection and credit monitoring services to involved students and educators.
In the Newfoundland and Labrador K-12 education system, high school students since 1995 and teachers since 2010 may be eligible to access the complimentary credit monitoring and identity protection services. Individuals are encouraged to visit the above website and follow the prompts to determine eligibility and sign up for the complimentary services.
In the coming weeks, Experian (on behalf of PowerSchool) will also be distributing direct email notifications to involved students (or the parents/guardians of students, as applicable) and educators for whom they have sufficient contact information. The email notice will include further information about the information of theirs involved and the resources PowerSchool is offering.
Additionally, PowerSchool has coordinated with Experian to set up a toll-free call center for families and educators. Individuals can call (833) 918-9464, Monday through Friday, 10:30 a.m. through 10:30 p.m. Newfoundland Standard Time. A webpage has been set up on the Government of Newfoundland and Labrador’s website with public information related to the PowerSchool incident. Inquiries can be sent to PowerSchoolinfo@gov.nl.ca.
Once again thank you for your patience and understanding as we navigate through this process.


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